Full CV

Ph.D. (Management), University of Minnesota, 2000

C.P.A., State of California, 1989

B.S. (Accountancy), California State University Long Beach, 1986

Academic Positions Held

Current Appointment:

Associate Professor, Singapore Management University (2004–Present)

Previous Appointment:

Assistant Professor, Department of Organisation and Human Resources, School of Management, State University of New York at Buffalo (1999–2004)

Honors, Awards, and Professional Activities (Selected)

Keynote Speaker, Fourth European Institute for Advanced Studies in Management (EIASM) Workshop on Trust Within and Between Organisations, Vrije Universiteit (Free University) Amsterdam, Netherlands (2007)

Outstanding Article Award for Best Article Published in 2004, International Association for Conflict Management (2006)

Lee Kwan Yew Fellowship for Research Excellence, Singapore Management University (2006)

Keynote Speaker, Economic and Social Research Series Seminar on Building Maintaining, and Repairing Trust Across Cultures, Durham University, UK, 26 June 2006

Dean's Teaching Honor List, Lee Kong Chian School of Business, Singapore Management University (2005-Present)

Best Empirical Paper Award, Conflict Management Division of the Academy of Management (2005)

Barry M. Richman Best International Dissertation Award, International Management Division of the Academy of Management (2000)

Courses Taught at SMU

Management of People at Work

Negotiation Skills for Business

Research Areas

Interpersonal work relationships in intracultural and intercultural settings, with a particular focus on interpersonal trust, influence tactics, and social networks

Research Articles (Selected)

Ferrin, D. L., Bligh, M. C., & Kohles, J. C. "It Takes Two to Tango: An Interdependence Analysis of the Spiraling of Perceived Trustworthiness and Cooperation in Interpersonal and Intergroup Relationships." (In Press) Organisational Behavior and Human Decision Processes

Kim, D. J., Ferrin, D. L., & Rao, H. R. forthcoming. "Trust and satisfaction, the stepping stones for successful e-commerce relationships: A longitudinal exploration." Information Systems Research

Ferrin, D. L., Kim, P. H., Cooper, C. D., & Dirks, K. T. (2007), "Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Repairing Integrity- and Competence-Based Trust Violations." Journal of Applied Psychology , 92(4): 893-908

Ferrin, D. L., Bligh, M. C., & Kohles, J. C.(2007), “Can I trust you to trust me? A theory of trust, monitoring, and cooperation in interpersonal and intergroup relationships.” Group and Organisation Management, 32(4): 465-499

Ferrin, D. L., Dirks, K. T., & Shah, P. P. (2006), “Direct and indirect effects of third-party relationships on interpersonal trust”, J. of Applied Psychology, 91(4): 870-883

Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. (2006), “When more blame is better than less: The effects of internal and external attributions for repairing trust after a competence- or integrity-based trust violation”, Organisational Behaviour and Human Decision Processes, 99 (1): 49-65

Kim, P. H., Ferrin, D. L., Cooper, C. D. & Dirks, K. T. (2004), "Removing the shadow of suspicion: The effects of apology versus denial for repairing competence-versus integrity-based trust violations", J. of Applied Psychology, 89(1): 104-118

Ferrin, D. L. & Dirks, K. T. (2003), "The use of rewards to increase and decrease trust: Mediating processes and differential effects", Organisation Science, 14(1): 18-31

Dirks, K. T. & Ferrin, D. L. (2002), "Trust in leadership: Meta-analytic findings and implications for research and practice", J. of Applied Psychology, 87(4): 611-628

Dirks, K. T. & Ferrin, D. L. (2001), "The role of interpersonal trust in organisational settings", Organisation Science, 12(4): 450-467